We know the software you run
Day-to-day support for WinRx and Kroll, and for everything wrapped around them: labels, scanners, receipt printers, and claim submissions. You won't spend the call explaining your workflow.
About us
Independent IT support across western Canada since 1990 — pharmacies, health care practices, and other businesses that can't afford downtime.
Who we are
Alttek Enterprises Ltd.
Alttek Enterprises Ltd. (AEL) has spent more than thirty years keeping independent, locally-owned businesses running. Community pharmacies are the heart of it — we know fill and bill inside out — alongside dental offices, optometry and eyewear practices, and businesses outside health care that need the same reliability.
We incorporated in Burnaby, British Columbia in 1990, and we've built software as well as supported it: award-winning patient-counselling software for Counselus Primers Ltd., plus custom applications for pharmacy and medical workflows. That's the difference you feel on a support call — we understand what's happening at the counter, not just on the server.
Where we work
On-site across British Columbia, remote support anywhere in western Canada.
- Lower Mainland
- Fraser Valley
- BC Interior
- Vancouver Island
What we bring
Built around how you work
Documented before it breaks
Every site, server, and device is documented and kept current. When you call, we already know what you're running — which is the whole difference between a fast remote fix and a site visit.
We work by agreement
We support clients under an ongoing managed agreement rather than one-off call-outs. It's why we know your systems before something breaks, and why "can you have a look at this?" is usually already handled.
See what we can take off your plate
Priority support, monitoring, backups, and documentation — see everything a managed agreement covers.