Priority support, remote and on-site
A down system goes to the front of the queue — remote first, on-site when the problem needs hands on it. What matters is how long the counter is stopped, and we keep it short.
Technology services
Managed, monitored, and documented — so your systems stay up and your staff stay working.
Managed services
What your agreement covers
Remote monitoring and management
Agents on your servers, workstations, and network gear report to one dashboard. Patching, alerts, and health checks run continuously, so most faults are found and cleared before they interrupt anyone.
Antivirus and endpoint protection
Managed antivirus on every machine, kept current and monitored centrally — plus the layers around it: firewalls, VPNs for remote access, encryption for sensitive data, and staff training on what real attacks look like.
Managed backups
Automated backups powered by Macrium, monitored by us. We confirm every job succeeds and verify the images actually restore, so a failed server or workstation is measured in hours instead of days — and ransomware doesn't get the last word.
Microsoft 365 and domain management
Licences, tenant setup, users, mailboxes, and security configuration, handled in-house. We run your email and web domains end to end, so nothing quietly expires.
Network, server, and hardware support
Firewalls, servers, routers, switches, workstations, and peripherals — the equipment sitting in the background that everything else depends on. When something needs replacing we source it, install it, and fold it into the systems we already manage.
Fill and bill software support
Hands-on help with WinRx and Kroll and whatever else your day runs through — labels, scanners, receipt printers, claim submissions. When a PharmaNet connection problem needs escalating, we work it with TELUS Health instead of handing you a phone number.
Documentation and IT audit
Complete, current documentation of every location and device, backed by a standing audit that inventories your assets and flags aging systems, licence gaps, and bottlenecks — including the duplicate services and subscriptions you're quietly paying for twice.
Security and privacy
Patient data stays confidential
Pharmacy and clinic systems hold some of the most sensitive information there is, and we treat it that way. Accounts get access to what the job needs and nothing beyond it. Sensitive data and communications are encrypted. Activity is logged and reviewed. And your team gets plain-language training on the things attackers actually try, because the strongest firewall in the world is still one click away from being walked around.
Our own access is no exception. We work under the same rules we set for you, and we document what we touched.
Your patient data stays in Canada
Patient data in the cloud systems we manage is stored in Canada, because your College requires it — not as an afterthought, but as a condition of how those systems get built in the first place.
Our practices are designed to line up with PIPEDA and BC's PIPA. We can't sign off on your compliance for you, but we can make sure the technology underneath it isn't the weak point.
Getting started
How it starts
- You get in touch. Tell us what you're running and what's not working. There's no form to fill out beyond the basics.
- We talk it through. A conversation about your systems, your sites, and what support actually needs to look like for your business.
- We assess and document. Before we take anything over, we go through what you have — hardware, software, network, backups — and write it all down. That audit is the foundation everything after it stands on.
Ready to see where you stand?
An assessment tells you what you're running, what's aging out, and what's exposed — whether or not you go further with us.
Already a client?
Open a support ticket
Our help desk portal is the fastest way to reach us about an issue on a system we manage.
New enquiry?
Start a conversation
We work with our clients on an ongoing managed agreement. Tell us what you're running and we'll see if we're a fit.